Consumer Enquiries

Speak to one of our skilled customer service consultants. 

Dulux Help & Advice
Phone: 13 25 25

Call Centre open 5 days a week, until 7.00pm eastern standard time (Mon-Fri). Reduced hours on weekends and public holidays.

Live Chat available 7 days a week.

Call Centre Hours (AEST):

State Monday to Friday Saturday
Eastern States 7.30 am - 7.00 pm 8.30 am - 3.00 pm
South Australia 7.00 am - 6.30 pm
8.00 am - 2.30 pm
Western Australia 5.30 am - 5.00 pm
6.30 am - 1.00 pm

Live Chat Hours (AEST):

State Monday to Friday Saturday Sunday
Eastern States 8.00 am - 10.00 pm 9.00 am - 10.00 pm
10.00 am - 4.00 pm
South Australia 7.00 am - 9.30 pm
8.00 am - 9.00 pm
  9.30 am - 3.30 pm
Western Australia 6.00 am - 8.00 pm
7.00 am - 8.00 pm
  8.00 am - 2.00 pm

In An Emergency

If there has been a safety, health or environmental emergency involving one of our products, please contact our Emergency Response service on 1800 033 111 (24 hours). In the event of an emergency, please DO NOT e-mail us as our e-mail service is not monitored with the intent to provide emergency response.

Privacy Statement

Dulux Australia is a division of DuluxGroup (Australia) Pty Limited  (ACN 000 049 427) ("Dulux"). The terms "we", "us", "our" refer to the company and any of our affiliated companies.

Your privacy is important to us: Dulux will use the information you submit and may disclose it to third parties to respond to your enquiry. Dulux (and its marketing and communications agencies on its behalf) may also use your name and contact details to send you information for this purpose. If you opt in to receive updates for Dulux products or promotions, Dulux (and its marketing and communications agencies on its behalf) may also use your name and contact details to send you information for this purpose. Dulux may disclose the information to contractors, market research organisations, marketing and communications agencies and related bodies for these purposes. We may also exchange your personal information with other related companies and our service providers, such as our technology providers.

Please refer to our Privacy Policy, available on our website ( or on request. It contains further details about: (i) the personal information we collect;  (ii) what we do with it;  (iii) where we send it;  (iv) how you can access and correct it;  (v) how you can lodge a privacy complaint regarding the handling of your personal information;  (vi) how we handle those complaints;  (vii) online privacy;  and  (viii) the types of service providers we use.

If you have any questions regarding the way Dulux handles your personal information or wish to seek access to, or correct, personal information we hold about you, please contact our Privacy Officer via or call +613 9263 5678.