Response from Dulux Australia

At Dulux we are committed to providing our customers with the highest quality paint products, colour inspiration and expert services. But right now, our main focus is responding to the evolving situation surrounding COVID-19 (Coronavirus disease).

 

Our main priorities are to:

  • protect the health, safety and well-being of all our employees, their families and our customers; 
  •  continue to deliver the highest service standards to our customers; and 
  • play our part to help minimise the spread of the virus.

We are monitoring the situation daily including all advice from State and Federal Government authorities.

As we all navigate this difficult time, rest assured we are here to guide you through in the best way we know how. Here are some of the immediate steps we are taking.


Live Chat

Having trouble selecting the right white for your home? Or need some application advice? Why don’t you try our Live Chat service? We have a team of product, application and colour experts waiting to help you with your questions. The service runs 7 days a week during the times listed below. So, visit dulux.com.au and start chatting today.

Live Chat opening times (public holidays and weekends may affect these times).

LiveChat Hours (AEST):

State Monday to Friday Saturday Sunday
Eastern States 8.00 am - 10.00 pm 9.00 am - 10.00 pm
10.00 am - 4.00 pm
South Australia 7.00 am - 9.30 pm
8.00 am - 9.00 pm
  9.30 am - 3.30 pm
Western Australia 6.00 am - 8.00 pm
7.00 am - 8.00 pm
  8.00 am - 2.00 pm

 


Help & Advice 

There has been no change to our expert Help & Advice team who are available to assist with colour advice, product information and service questions. The Call Centre is still open 6 days a week so feel free to contact us with your questions.

📞 13 25 25 

Call Centre Hours (AEST):

State Monday to Friday Saturday
Eastern States 7.30 am - 7.00 pm 8.30 am - 3.00 pm
South Australia 7.00 am - 6.30 pm
8.00 am - 2.30 pm
Western Australia 5.30 am - 5.00 pm
6.30 am - 1.00 pm

 


Purchase Colour Samples

You can still purchase A4 samples and 100ml sample pots online. We know selecting the right colour can be difficult, that’s why we now have over 4,500 colours available in a 100ml sample pot and A4 swatches. It’s the safest way to make a big decision. Visit dulux.com.au/colour and start your journey.


Dulux Colour Design Service

In response to new guidelines introduced by the state and federal government, we will be changing the way we deliver our in-home services.

We have temporarily paused physical Dulux Colour Consultations in homes nationwide and will be launching a 'virtual' colour consultation service online. So, if you are in the process of selecting colour, we are still here to help. Our fully qualified designers will bring their expert knowledge of the latest trends and timeless colour schemes to your home through your smartphone or preferred device. Simply complete our online form and we will contact you with next steps.


Dulux Accredited Painters

Our commitment to connect you to a network of trusted Dulux Accredited Painters to service your painting needs will continue. Please note that Dulux Accredited Painters are not employed by DuluxGroup and operate as independent small-to-mid sized businesses.

To find a trusted and professional Dulux Accredited Painter in your area, please visit

https://www.dulux.com.au/services/find-a-painter