Response from Dulux Australia
At Dulux we are committed to providing our customers with the highest quality paint products, colour inspiration and expert services. But right now, our main focus is responding to the evolving situation surrounding COVID-19 (Coronavirus disease).
Our main priorities are to:
- protect the health, safety and well-being of all our employees, their families and our customers;
- continue to deliver the highest service standards to our customers; and
- play our part to help minimise the spread of the virus.
We are monitoring the situation daily including all advice from State and Federal Government authorities.
As we all navigate this difficult time, rest assured we are here to guide you through in the best way we know how. Here are some of the immediate steps we are taking.
Having trouble selecting the right white for your home? Or need some application advice? Why don’t you try our Live Chat service? We have a team of product, application and colour experts waiting to help you with your questions. The service runs 7 days a week during the times listed below. So, visit dulux.com.au and start chatting today.
Live Chat opening times (public holidays and weekends may affect these times).
LiveChat Hours (AEST):
|State||Monday to Friday||Saturday||Sunday|
|Eastern States||8.00 am - 10.00 pm||9.00 am - 10.00 pm
||10.00 am - 4.00 pm
|South Australia||7.00 am - 9.30 pm
||8.00 am - 9.00 pm
|| 9.30 am - 3.30 pm
|Western Australia||6.00 am - 8.00 pm
||7.00 am - 8.00 pm
||8.00 am - 2.00 pm|
Help & Advice
There has been no change to our expert Help & Advice team who are available to assist with colour advice, product information and service questions. The Call Centre is still open 6 days a week so feel free to contact us with your questions.
📞 13 25 25
Call Centre Hours (AEST):
|State||Monday to Friday||Saturday|
|Eastern States||7.30 am - 7.00 pm||8.30 am - 3.00 pm
|South Australia||7.00 am - 6.30 pm
||8.00 am - 2.30 pm
|Western Australia||5.30 am - 5.00 pm
||6.30 am - 1.00 pm
Purchase Colour Samples
You can still purchase A4 samples and 100ml sample pots online. We know selecting the right colour can be difficult, that’s why we now have over 4,500 colours available in a 100ml sample pot and A4 swatches. It’s the safest way to make a big decision. Visit dulux.com.au/colour and start your journey.
Dulux Colour Design Service
Following a two-month pause, we are pleased to confirm the relaunch of in-home Dulux Colour Consultations from 1 June 2020. All Dulux colour designers are fully qualified professionals and adhere to strict national social distancing and safety protocols at all times.
The virtual colour consultation service launched in April has been a big success and continues alongside the resumed in-home consultation service. Safely onsite or online: You can now choose how our experienced designers bring their expert knowledge of the latest trends and timeless colour schemes to your home.
Dulux Accredited Painters
Our commitment to connect you to a network of trusted Dulux Accredited Painters to service your painting needs will continue. Please note that Dulux Accredited Painters are not employed by DuluxGroup and operate as independent small-to-mid sized businesses.
To find a trusted and professional Dulux Accredited Painter in your area, please visit