Response from Dulux Australia 

At Dulux we are committed to providing our customers with the highest quality paint products, colour inspiration and expert services. But right now, our focus is responding to the evolving situation surrounding COVID-19 (Coronavirus disease).

Our main priorities are to:

  • Protect the health, safety and well-being of all our employees, their families and our customers;
  • Continue to deliver the highest service standards to our customers; and
  • Play our part to help minimise the spread of the virus.

We are monitoring the situation daily and following advice from State and Federal Government authorities.

As we all navigate this difficult time, rest assured we are here to guide you through in the best way we know how. 


Where to buy

In accordance with the recent Stage Four restrictions implemented by the Victorian Government, the way you can buy paint has changed in the short term. Our retail partners will be operating differently than usual and each one will offer their own version of an online shopping experience. Please refer to their websites for more information.

Alternatively, you can shop directly with Dulux. To find out more, click here.

From colour and product advice, to the paint and accessories you need to get the job done right, all delivered straight to your door – safely & contact free.




Live Chat

Having trouble selecting the right white for your home? Or need some application advice? Why don’t you try our Live Chat service? We have a team of product, application and colour experts waiting to help you with your questions. The service runs 7 days a week during the times listed below. So, visit dulux.com.au and start chatting today.

Live Chat opening times (public holidays and weekends may affect these times).

LiveChat Hours (AEST):

State Monday to Friday Saturday Sunday
Eastern States 8.00 am - 10.00 pm 9.00 am - 10.00 pm
10.00 am - 4.00 pm
South Australia 7.00 am - 9.30 pm
8.00 am - 9.00 pm
  9.30 am - 3.30 pm
Western Australia 6.00 am - 8.00 pm
7.00 am - 8.00 pm
  8.00 am - 2.00 pm

 


Help & Advice Call Centre

There has been no change to our expert Help & Advice team who are available to take your calls to assist with colour advice, product information and Dulux services. The Consumer Help Line is open 6 days a week, so feel free to contact us with your questions. We are experiencing higher levels of demand than usual and our team are doing their best to keep up and support our customers. Thanks in advance for your courtesy, understanding and patience.

Call Centre Hours (AEST):

State Monday to Friday Saturday
Eastern States 7.30 am - 7.00 pm 8.30 am - 3.00 pm
South Australia 7.00 am - 6.30 pm
8.00 am - 2.30 pm
Western Australia 5.30 am - 5.00 pm
6.30 am - 1.00 pm

 


Purchase Colour Samples

You can still purchase A4 samples and 100ml sample pots online. We know selecting the right colour can be difficult, that’s why we now have over 4,500 colours available in a 100ml sample pot and A4 swatches. It’s the safest way to make a big decision. Visit dulux.com.au/colour and start your journey.


Dulux Colour Design Service

To meet your needs, we have broadened the way we deliver Dulux professional colour services.

In-Home Colour Consultations are currently available in all Australian states and territories except Victoria, where physical home visits have paused in line with government restrictions. All Dulux colour designers are fully qualified professionals and adhere to strict national social distancing and safety protocols at all times.

Our popular new Online Colour Consultations are available to everyone Australia-wide. Experienced Dulux designers bring their expert knowledge of the latest trends and timeless colour schemes to your home through the convenience of your smartphone or preferred device.

Book your Dulux Colour Consultation

 


Dulux Accredited Painters

Our commitment to connect you to a network of trusted Dulux Accredited Painters to service your painting needs will continue. Please note that Dulux Accredited Painters are not employed by DuluxGroup and operate as independent small-to-mid sized businesses.

To find a trusted and professional Dulux Accredited Painter in your area, please visit

https://www.dulux.com.au/services/find-a-painter