Response from Dulux Australia
Victorian COVID-19 Update
At Dulux we are committed to providing all of our customers with the highest quality paint products, colour inspiration and expert services. However, right now our immediate focus is responding to the evolving situation surrounding COVID-19 (Coronavirus disease) for the safety of customers, our employees and the community. We are monitoring the situation daily and are following all advice from State and Federal Government authorities.
Our main priorities are to protect the health, safety and well-being of all our employees, their families and our customers, continue to deliver the highest service standards to our customers and play our part to help minimise the spread of the virus.
Melbourne Metropolitan Stores
All our Dulux Trade Stores, Paint Spot Stores and Inspirations Paint Stores remain open to serve our Trade customers. Trade customers who have a 30-day Account or Dulux Cash Card are welcome to come into store or place your order via phone or text for delivery or collection at one of our new contactless pick locations outside every store.
Face masks must be worn in store at all times. Please phone your local store for more details.
Melbourne Metropolitan Sales Representatives
Our Melbourne Metropolitan sales representatives are working in our stores and are available by phone to continue to provide ongoing support for you and your business. For urgent technical support on site we are able to book in visits in line with published government regulations.
In regional Victoria, our Dulux Trade Centres, Inspirations and Paint Spot stores are all open for normal business trading operating under strict safety protocols and we look forward supporting you with your painting needs. In an effort to limit personal contact, customers may prefer not to visit our stores. We encourage customers to take advantage of our professional delivery service. Dulux sales representatives are also operating as normal under strict safety protocols.
Please be assured that our factories and distribution centres are operating as usual with no disruption to operations or supply of our products across all our brands.
We are focussed on working with you – providing great service and products to meet your needs in the current environment. We thank you for your continued support and will keep you updated with any further developments.
Please visit our Dulux Trade COVID-19 Support Centre to help you steer your business safely and successfully through COVID-19.
We thank you for your continued support and will keep you updated with any further developments.