Customer Service Testimonials
Keryl Zmoda
Decorative Customer Service Consultant
One sentence describing your position:
I am a consultant who is employed at Padstow and I look after
the Colour Consultancy bookings, the Orica Training Academy queries
and bookings and the Dulux Accredited Painters referrals and on a
weekend roster I assist with the technical calls.
How did you come to work for Dulux?
I was working for BBC Hardware/Hardwarehouse from 1984 and
became friends with staff at Dulux by ordering paints and attending
retail product launches and I was lucky to be told of a position
vacant in the technical department in 1996 and made the break from
hardware stores into the real world of paint.
What do you enjoy the most about the jobs you've
had?
I have been very lucky to have worked with people who are
committed to their work and always work as teams which I think is a
very important part of the business and having worked in the area
of paints for so long have seen many changes in all different areas
of retail selling and also from the other side of being in the call
centre.
What have been your career highlights?
I have had the opportunity to progress in many different avenues
within the company but I feel very lucky to have the position I
work in as it is one that enables me to attend many different
conferences and meetings that involve the areas I work and can be
quite funny when working with people who have such a great sense of
humour.
What training have you done at Dulux?
I feel our training is ongoing and have attended many courses at
the Training Academy and also within our office to improve our
ability to deal with customers and technical knowledge. At the
moment we are having classes on site for the certificate 4 in
Customer Contact which has involved many different aspects of being
in a call centre and increases our knowledge for Investigative
Communication and sales technology and this is a great step to
ensure we can manage commercial ownership.
Would you recommend Dulux as an employer to your friends
and if so why?
Yes most definitely as no doubt from my previous paragraphs I
can only assure future employees that they will be trained for
their position and the company is one who are assured to be open
for suggestions for improvement by their staff and in my department
are many who have been with the company for more than 25 years and
that to me really says something.
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Jack Khowley
Technical Customer Service Consultant
One sentence describing your position:
"I love coming to work and learning about new technology
in the Paint Industry"
How did you come to work for Dulux?
As a Painter and Decorator by Trade. I was looking for a change
yet wanted to remain within the Paint industry.
What do you enjoy the most about the jobs you've
had?
I enjoy providing product information and problem solving for
DIY customers through to Trade Painters and Architects.
What have been your career highlights?
Winning Painting and Decorating Apprentice of the Year
What training have you done at Dulux?
Orica Training Academy Courses.
Would you recommend Dulux as an employer to your friends
and if so why?
Yes, I would recommend working for Dulux. Working for a market
leader provides security and great job satisfaction.
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Rhonda Allen
Tradecard Customer Service Consultant
One sentence describing your
position:
Attend to customer 's Account & Rewards enquiries and liase
with Reps, Stores & the Rewards Company for Redemptions .
How did you come to work for Dulux?
Dulux is a high profile company which is what attracted me.
What do you enjoy the most about the jobs you've
had?
Learning new things and the satisfaction of knowing I help my
customers and make a difference.
What have been your career highlights?
Helping to establish and nurture the Trade Card facility to it's
popular status.
What training have you done at Dulux?
Many forms of training are provided by Dulux. Very much
enjoyed training with our Credit Dept for Trade Card role and
helping to train New Zealand staff.
Would you recommend Dulux as an employer to your friends
and if so why?
Yes, because Dulux is a successful, innovative,, forward moving
company who look after their people.
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Ann-Marie Jurcan
Telesales Customer Service Consultant
One sentence describing your position:
Building relationships and trust with customers near and far
from all over Australia.
How did you come to work for Dulux?
A friend within OCP had always spoken so highly of the company
and an opportunity came along.
What do you enjoy the most about the jobs you've
had?
Working with so many different people from all over Australia,
customers and co-workers
What have been your career highlights?
The great team of people that I work with and having had the
opportunity of meeting customers and co-workers from around
Australia.
What training have you done at Dulux?
Currently a customer contact course and have completed many
courses through our training academy.
Would you recommend Dulux as an employer to your friends
and if so why?
Yes, there are so many opportunities within Dulux, if you are
happy to learn and grow the company will help guide you along the
way.