Painting and Product Advice

When you purchase a Dulux quality product, you are also purchasing our excellent after sales service.

Dulux guarantees its products where they are used in accordance with the instructions. If you are in any doubt about those instructions, please contact us for more information before starting to paint.

If a painter or builder did the painting, you should first contact them and let them know of your problem. It is important that you do this as soon as the problem arises, particularly if the painting is still underway, as many problems can be easily resolved. Your painter will examine the problem and if they believe there is an issue with one of our products, they will ask Dulux for assistance in determining the problem.

If you have been painting yourself, please contact the paint retailer where you purchased the paint or contact Dulux Customer Service direct on 13 25 25. A trained Customer Service Consultant, experienced in our products, will take the details of your problem and advise you of the appropriate action. On most occasions, problems can be sorted out with one phone call.

If we are unable to resolve the problem immediately, we may need to arrange for samples to be sent to our laboratories for analysis to be undertaken. Regardless of the cause of the problem, we will do our best to advise of the appropriate rectification required to achieve the desired result. If the problem is a result of a fault in our product we will replace the product.

Click here to view Problem Solver.